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Quality of experiences as a goal prioritizes against waits and difficult scheduling. Web availability is a priority as well. So, slow-to-upgrade GPs are not doing well with millennials. washingtonpost.com/national/health-science/for-millennials-a-regular-visit-to-the-doctors-office-is-not-a-primary-concern/2018/10/05/6b17c71a-aef3-11e8-9a6a-565d92a3585d_story.html